Many medium-sized companies are corporations in the form of supplier assessments analyzed, evaluated, and retired in May. What are criteria that should be aware of medium-sized companies the? The IT-Mittelstand must control two levels. For one the language of management and on the other hand the operational everyday. The management decides. First, the IT-Mittelstand is perceived by the management.
The IT-Mittelstand speaks the language of management, he scores. Who provides IT services, must describe also conform them to the state-of-the-art. Therein lies the problem often. Corporations spend more money to keep employees up-to-date, as the middle class. The IT-Mittelstand must be ready for ITIL and SLA, as this activity allocation is linked.
ITIL is a language that determines how operational processes in the data center are built. The transfer in a contract, called service level agreements (SLA) is difficult, but needs to be done. Companies need to structure very extensive services. Often very abstract formulations are used here. It is difficult for outsiders understand. The IT-Mittelstand thinks smaller here and if he does not know ITIL, it comes to bloopers, which quickly disqualify him. For example, the help desk has developed in ITIL to the UserHelpdesk and then to the service desk. Companies thinking about service desk in related services. The IT-Mittelstand thinks often still in hotline. The difference with escalation management is even more serious. Here thinks of IT-Mittelstand in terms like Terrordialing or similar. For decision makers, it is easy to see where the service providers of the IT-Mittelstand. Because the service description in the form of SLAs on the manuscript. Based on the content, form and consistency of service level agreements make conclusions on the efficiency and the operational organization of a party. Here, the IT-Mittelstand must learn. ITIL Foundation V3 training helps. Here, there are many vendors that can be found quickly in the Internet. After an understanding is reached, the service provider can transfer that to his previous SLAs and thus the management of Score groups. It helps that management perceives mid-market IT on equal footing, thus also seriously takes them. And the IT-Mittelstand can establish itself so clearly in the upscale services segment. With the preparation and coordination of the contents of the SLA as the first impression already held services and costs. This first creative phase is ultimately also the relationship of the partners. IT-Mittelstand can build a constructive atmosphere with its SLA and sustainably influence the relationship of both sides and make clear in particular his contribution of value added. With a good SLA, both parties along the way are to determine which party has contributed to the macroeconomic performance proportion. This approach at the factual level creates an open space of negotiation and a stable foundation, both in technical and legal terms and therefore is a strong character.