Consumer Rights Protection

Appearance has changed very first plastic windows pvc profile, which appeared a few decades ago, often sunlight. "To avoid this phenomenon, the manufacturers are now using a special light stabilizers – antioxidants increase the light stability of polymers, "- says John . "If your plastic window, turned yellow, it means that the production profile were used poor-quality supplements, defining its lightfastness. This is certainly an occasion to address the claims the manufacturer, "- says Rafik Alekperov. – The warranty period during which the design should not change their characteristics, according to gost 30673-99 "Profiles pvc for windows and doors, is 5 years.

Over time, plastic can not just change the color, but also become rough. Most likely, it is the fault of the consumer. "Do not use cleaning compositions based on abrasives, gasoline, solvents and acids, – says head of department on work with individuals of "Master Home Dmitry . – These substances damage the plastic surface, leaving scratches in the which can easily be dirty. So when you shop choose cleaner, pay attention to the fact that it was recommended for plastics. Of course, if the user has violated the rules of the product, then claims for changing the appearance of the product manufacturer will not accept. BOX: The windows in the "law" According to Alina Domkinoy upon detection of a marriage to the buyer must notify the seller of the identified deficiencies and required to eliminate them in a certain period. "It is desirable to send the document to the letter with return receipt requested, or deliver it personally against signature", – says the expert.

According to Paragraph 1 of Article 18 of the Law of the Russian Federation N 2300-I 'Rights Protection consumers, in the case of detection of product defects, if they have not been specified by the seller, at its option may require immediate replacement of the goods or free elimination of product defects or reimbursement for their correction by the consumer or a third person. Also it can "withdraw from the contract of sale and demand the return of the amount paid for the goods." Usually, the first step in response to by the manufacturer becomes exit the wizard, which assesses the weaknesses and identify ways to eliminate it. "The company can offer to conduct examination – agree. Perhaps, the results do not confirm the guilt seller, in this case, you can dispute them with the other independent expert – said Alina Domkina. – If in due time the manufacturer has not eliminated the marriage, then the buyer has the right to do it yourself for your account and then invoice the seller for compensation of costs incurred. " In the case settle the issue directly with the manufacturer's box fails, the dispute resolved in court. According to Alina Domkinoy, court, most often takes the existing State Standards as mandatory documents that must comply with construction organizations. And since, unfortunately, the standards are seldom clearly satisfied in the process fabrication and erection, then it is usually resolved in favor of the consumer. Assist the client in the design of the suit and advise him on all issues that arise may as lawyers, and local Office of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare. Their addresses and phone numbers listed on the official website of the Society of Consumer Protection -. Press Service of the Group PROPLEKS