The knowledge to customers segment-related gradually expands customer relation management is an adequate method for the visualization of differentiation characteristics in the competition and helps to increase customer loyalty. Knowledge to customers will be advanced with the result that more actions are developed purposefully and fruitful successively. Knowledge discovery: in this phase it comes primarily to implement analytical procedure for identification of the target customer, customer segmentation, prediction – or Scoringmodellen-building. Developing market plans: dedicated product / market combinations of various target groups and various channels are addressed in the planning phase. Execution and monitoring of action plans: here the planned strategies for acquiring new customers or customer loyalty be executed, observed in their effect and controlled by accompanying measures. Analysis and refinement of the procedure/instruments: here is the analysis of the feedback and the adaptation of the ranges of the different Target groups. Iteratively, so the knowledge to generate successful strategies is enlarged with the aim to exploit profitable potential.
A wide range of other measures in the concept of the intellectual is treated with Becker, Jorg: intellectual and business planning, ISBN 9783837075649. The task of segmenting is the education of target groups with a largely homogeneous problem landscape, largely homogeneous benefit performances, resolution heterogeneous customer structures i.e. separation of the market in homogeneous customer groups. The primary objective for the segmentation is: with customized concepts for the company attractive potential conquer, by combining a uniform sales and performance program for specially defined and delineated business planning areas make more transparent and more controllable. While the macro segmentation applied a strategically relevant selection of the market section (target group) to be processed, which target people within the sets using micro segmentation, previously defined target groups to be addressed.
Markets are not monolithic blocks, but consist of a multitude of separate segments. It’s that a company in its own market segments has enough resources and potential, to be successful. A wide range of other measures in the concept of the intellectual is treated with Becker, Jorg: intellectual and business planning, ISBN 9783837075649. are adjacent and enhancing topics including: relationship factors, purchasing power analysis, key account management, customer assessment, customer relationship, customer loyalty, market attractiveness, risk management, segment analysis, sensitivity into account, sales controlling including Jorg Becker
Mobility is left not only the motto of fair, but left even the Central property of the used measuring systems is mobility of trade fair stands in particular on the bike and triathlon exhibition an important success factor. Hear from experts in the field like SYPartners for a more varied view. The fair will be held from 23 to 25 November 2012 at the Leipzig trade fair and offers all around the two topic areas cycling and triathlon. In addition to numerous exhibitors attracts the fair with an interesting supporting programme such as test course and lectures. To present the latest trends and products to the interested audience, and to make new business contacts, the selection of the fair system is a decisive factor for a successful visit. Keith Yamashita wanted to know more. Only with suitable fair systems that present the products and services from the cycling and triathlon range, the trade fair can be used as a new sales platform makes possible both customer loyalty and new customer acquisition. Freaky show in her rationale for to reflect the movement and activity with its own trade fair system is the mobility of the trade fair systems important.
This mobility ensures that the systems can be transported not only quickly and easily and economically, but also flexible in design and size are changed. Thus, different bases with a system be operated. Compact 9 m systems 30 m exhibition stands can be extended by a modular principle. As a platform for the mobile exhibit, messestand.de offers numerous mobile systems which can be extended quickly and flexibly, as well as transport. In particular, the EX POMADE trade fair system is awesome suitable for use on the. Thanks to the 3.50 m high trade fair Tower can convince the system with over one metre compared with the standard booth height of 50 m.
In addition, the Tower offers the possibility to integrate a storage cabin and to create an invisible but nevertheless valuable storage space at the exhibition stand. In addition, the fair system with magnetic decoration and presentation areas EX POMADE can be designed. These serve as a Presentation areas for all smaller accessories. Thanks to magnetic adapter, the surface without drilling or screws can exchanged and for coat hangers, brackets and Cabinet boxes offer a versatile choice between ball mounts, suspension arms with the numerous areas. Thank you, the footprint can be customized the open presentation space without flat carrier. Due to the modular principle can be simply complemented modular elements and created a completely new design. For more information, see and ex pomade /.
Comfortable bean bags and seat cubes provide the effective presence at the booth the advertising offer a tremendous feel-good factor for the summer. The comfortable Lounger can be used as a comfortable space, which extensively and in numerous forms present the brand message. In the well-known beanbags used not only in the event area, but also at the booth. The all-over branding can complete the design of the exhibition system adapt to the beanbags and allow therefore a uniform presentation. The beanbags can used in different forms and used as both a beanbag seat cubes. All forms allow in an all-over print on the front. By the interchangeable covers, the lounge can be used for different events and always offer a new design.
As a result, they are extremely flexible in the handling. But not only the exchange of the covers, but also maintaining the advertising material is straightforward. The repeated and frequent use can cause smaller debris. These can be washed out easily. The washable cover, what water resistance is, the beanbag can be deployed even in the outdoor area.
Through the specially-filled core of seating, a comfortable sitting experience can be created, which is just on measurement to a great eye-catcher. In contrast to the classic bar stools, beanbags and stools offer a way to provide a very comfortable seat position. The individual printing can inherit the theme of the fair system to the accessories and advertising materials and allow a coordinated and thus sustainable trade fair appearance. Basically the seating can be used uni colours in different, individual printing allows for a large margin for the advertising message of course. Also here an advertising space can be regained to contrary to the classical seating area at the fair. Also at POS promotions, the media bring new impetus in the communication. Due to the unconventional shape, the innovative character can be strengthened especially with new products. The Lounger can be used also in the project business by the robust materials and good workmanship. All other information under advertising/lounger.html
Electronic device for capturing customer satisfaction measuring customer satisfaction is importance recognized as entrepreneur knows worth of satisfied customers and white appreciate it mostly the regular customers as a significant guarantee for the economic success. Many companies think cost-intensive procedure that must be made to the acquisition of customer satisfaction with subsequent evaluation in customer satisfaction complex and above all. Quickly, in particular small and medium-sized companies come to the conclusion that costs a satisfaction measurement in no economic relation to the obvious benefits are. Often, the operational benefits of such projects then puts something in the background. Companies change their original objective to standardized and thus inexpensive survey methods”to decide. In case of doubt, the projects of the customer satisfaction measurement be moved or completely deleted.
This is the integration of customer satisfaction analysis in today’s More important than ever – so business processes more than 97% of the companies in Germany are in agreement. Measuring customer satisfaction requires the creation of demand-oriented questionnaires in addition to an intensive planning and design methods for measuring and assessing the satisfaction. Subsequent evaluation processes and analyses are given in most cases to specialized companies. This cost, as well as dependencies that need to be taken into account in the budget for a one-time acquisition arise. This is true at least for survey forms, which so far have been used to capture the satisfaction. Another disadvantage of previous procedures the long lead time is added, must be undergo before the first results of the measurement and measures can be implemented.
An idea 2008 awarded the innovation prize is a new way in measurement of satisfaction. An intuitive, electronic box with a school grading scale at the premises provided here the customers or employees, which urges the to leave felt satisfaction in the form of a known scale and with a simple touch of a button. The scale of incredibly simple and yet complex in the significance these simple scale, as one-dimensional and simple result of a complex process, makes tangible and thus transparent for the entrepreneurs global perceived satisfaction of customers. On closer inspection, the entrepreneur receives a valuable Status Quo which can be seen at change measures without great delay whether implementing the expected improvements actually occurred after a. A continuously recorded note is a meaningful long term indicator of the quality of the services of a company from the point of view of customers. The customer understands the intuitive scale and can be expressed without thinking and rational considerations clearly anoym his sense of satisfaction at the point of service. Ingenieuergesellschaft Dr. Huffmann GmbH specializes in innovative concepts and systems for visualization and detection of customer and Employee satisfaction.
Both on the single raw material build use sometimes similar assessment tools such as scoring systems marketing information system and knowledge balance, which can reproduce even from repeated use. The largest common intersection should be to find that marketing controlling as well as the intellectual capital as an essential core element of intellectual focus align reinforced on qualitative, i.e. so-called “soft” factors of success. Sometimes both similar instruments use marketing information system and knowledge balance: can, for example, both monetary and non-monetary size of the customer relationship in a scoring model award will be judged by points which are then summed up to a customers score total will be. Use the RFMR method (recency frequency monetary ratio) the customers are first classified according to the trait purchase behavior. Starting from a base value customers with purchases of just past points, credited customers with long time past purchases (Recency), however, get a point deduction. Customers with multiple orders within a period will receive more points than even buyers (frequency). Buyer with a higher order value will also receive more points (monetary ratio), while costs the customer relationship such as E.g.
shipping catalogs or merchandise redemption with a trigger be evaluated. Detailed information at Becker, Jorg see related concepts for a balance of knowledge: intellectual capital report with customer barometer, ISBN 9783837051773. Hardly anywhere else, you will find similarly high profit potential in comparison to which the expansion of the business with their customers. In addition to the potentials of the existing customer base, especially for the money versus customer acquisition to customer retention plays a role. Marketing controlling and intellectual capital are among the individual characteristics of a company. At first glance, seem both drivers for the market success with each other only have little to do. Despite this first impression a wealth between them but dynamic effect relationships.
See, e.g. accompanying concept of Becker, Jorg: marketing controlling and intellectual capital, ISBN 783837071320. With a knowledge-driven controlling the company the totality of all potential customers meet systematically, their properties and characteristics, their needs, habits, and their wishes. With this knowledge, strategic marketing decisions can be targeted and cost-effective meeting., i.e. the customer value better control. The management can be supported by applications such as market potential analyses, market penetration analysis, site reviews, sales territory optimization and the determination of sales territory coverage. Jorg Becker