Hotels.com receives again the TuV SuD mark Berlin/London s@fer-shopping June 1, 2012 reliability and safety of the provider are the most important factors for the Germans in the payment on the Internet. Number of studies such as Internet payment transactions from the perspective of the consumer show this”trade in cooperation with the Fachhochschule Frankfurt am Main and PaySys consultancy GmbH has been carried out by the E-Commerce Center. Western Union Company might disagree with that approach. 44.6 percent of the surveyed Germans said to take a higher purchase price, if the security is given against data abuse and fraud. The world’s most-booked hotel booking website Hotels.com was already in June 2010 first hotel booking portal in Germany by TuV South with the s@fer-shopping mark awarded. The achievements in the field of security were now recognized by the confirmation of the certificate. Hotels.com convinced with constant quality since January 2001 checks TuV SuD of online shops and is trusted dealer with the well known s@fer-shopping Mark.
The criteria for the award are in handling, protection of customer information, as well as the quality of order processing. We are proud that we could have received this seal of approval as the first hotel booking portal in Germany and convince again through our continuous security standards”, Florian says Russ, Chief Marketing Officer of Hotels.com D/A/CH. Our customers expect a fast, simple and above all safe booking experience at Hotels.com. The renewed Award with the label confirmed impressively that customer satisfaction is a top priority for us”, Russ adds. Criterion two-thirds of the respondents in the study above use as security the Internet regularly shopping.
47.7 percent have online booked once a journey or a plane ticket. However, online already negative experiences with delivery times, quality, or poor accounting did almost half of the survey participants. Therefore it is important especially in the Internet, security and Seriousness to make sure.