Continum comparison survey 2008-2010: mainly customers demand providers more flexibility, shorter reaction times and more competent support services of Freiburg by their hosting service, February 17, 2010 – the comparative study of continum AG shows that the expected by business customers and perceived quality of their hosting service continue is drifted apart provider in the last two years. Only every tenth of the 200 companies surveyed noted that the overall impression of the providers performance has improved in the last two years. About half of the respondents disagreed with this ruling and perceives a performance degradation on the contrary during this period. The operators of the Web portals expect especially fixed contact person, short reaction times and high-quality support from their service provider. According to the results of the study only every seventh of them referred to the flexibility of its service provider as very good, and another 22 percent are satisfied. The number of malcontents has grown compared to 2008 from 28% to 36%. This surprising according to continum Board of Directors Rolf Mathis. His judgment, significantly better opportunities for a flexible deployment of the hosting performance available stand alone through the today’s virtualization technologies.
This are the service providers capable of minutes at a higher or lower demand on the customer side to adjust the resources. In addition to the desire for more flexibility, a fixed contact person is many customers at heart. This, missing over three quarters of the surveyed companies as an obstacle for their business find it. In addition, emphasize two thirds of customers on improving the ReaktionsZeiten of their service provider. 69 percent of respondents (2008: 64%) this is regarded as insufficient. Approximately half of the customers expected a flexible portfolio of services and more innovation from their suppliers.
Mathis suspects behind this development in customer satisfaction, that the service quality is sacrificed for a higher automation and standardization of technical efficiency. Quality of service results primarily from soft-facts and He emphasizes a customer-oriented organization”. In the business customer segment also necessarily fixed contact include his opinion, because they immediately have the required background and can thus initiate a targeted assistance. About continum: Continum AG operates one of the most advanced Internet data centers in Germany in Freiburg i. br., Germany. The core competence is the secure and highly available operation and the individual support of Internet systems and applications. Since 1996 the company use this expertise for commercial customers in Germany, the Switzerland and France operates successfully. of think factory group Pastorat Street 6, D-50354 Hurth Wilfried Heinrich Tel.: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71