Edgar Schein

Consultant to many successful corporate psychologist Edgar Schein, the most effective mechanism for plantation of values called the behavior of the manager – as the most important thing, and the heads of departments. Especially employees notice such things in behavior of the chief: 1. The focus of attention. That the head of special care or control measures, followed by? Roughly speaking, what is his "idee fixe". 2. Critical situations.

As a manager responds to criticism and inconvenient situation? How to resolve conflict as behaving that take? 3. Compliance with the behavior of the head imparted values. What kind of example gives head to his subordinates? If you want to observe their subordinates dress code compliance by his boss? If you want to staff to show respect and love for the customers, and the director of the eye called "difficult" clients or partners 'idiots' jokes or allows itself to dirty, then a corporate standards can be employed zabyt.Psihologichesky climate in the commercial team start with relationships: between employees and a manager with a subordinate. Well-coordinated team is happy morale, corporate culture respects, is involved in achieving success together. After watching, you'll notice that an environment characterized by: the optimism, the ability to think freely and to create intellectually and professionally grow, make mistakes without fear of punishment, trust, mutual support during the "jobs involving all hands," demands to each other and commitment, openness of communication (Awareness of team members), taking responsibility for the situation. In adverse climates live pessimism, irritability, lethargy and boredom, tension and conflict, insecurity, fear punishment, suspicion, lack of initiative and reluctance to make "extra body movements" to develop and improve the atmosphere organizatsii.Zadumyvayas in your team, look for these signs: – the level of Staff turnover – the productivity and quality of services (products) – absenteeism, tardiness, breaks in work – the number and nature of claims, complaints from partners, customers, employees – performance of work on time or late, be bound to the performance of assignments; – accuracy or negligence in handling the equipment store – the collective inertia and resistance to innovation or, conversely, initiative and enthusiasm.