Electronic device for capturing customer satisfaction measuring customer satisfaction is importance recognized as entrepreneur knows worth of satisfied customers and white appreciate it mostly the regular customers as a significant guarantee for the economic success. Many companies think cost-intensive procedure that must be made to the acquisition of customer satisfaction with subsequent evaluation in customer satisfaction complex and above all. Quickly, in particular small and medium-sized companies come to the conclusion that costs a satisfaction measurement in no economic relation to the obvious benefits are. Often, the operational benefits of such projects then puts something in the background. Companies change their original objective to standardized and thus inexpensive survey methods”to decide. In case of doubt, the projects of the customer satisfaction measurement be moved or completely deleted.
This is the integration of customer satisfaction analysis in today’s More important than ever – so business processes more than 97% of the companies in Germany are in agreement. Measuring customer satisfaction requires the creation of demand-oriented questionnaires in addition to an intensive planning and design methods for measuring and assessing the satisfaction. Subsequent evaluation processes and analyses are given in most cases to specialized companies. This cost, as well as dependencies that need to be taken into account in the budget for a one-time acquisition arise. This is true at least for survey forms, which so far have been used to capture the satisfaction. Another disadvantage of previous procedures the long lead time is added, must be undergo before the first results of the measurement and measures can be implemented.
An idea 2008 awarded the innovation prize is a new way in measurement of satisfaction. An intuitive, electronic box with a school grading scale at the premises provided here the customers or employees, which urges the to leave felt satisfaction in the form of a known scale and with a simple touch of a button. The scale of incredibly simple and yet complex in the significance these simple scale, as one-dimensional and simple result of a complex process, makes tangible and thus transparent for the entrepreneurs global perceived satisfaction of customers. On closer inspection, the entrepreneur receives a valuable Status Quo which can be seen at change measures without great delay whether implementing the expected improvements actually occurred after a. A continuously recorded note is a meaningful long term indicator of the quality of the services of a company from the point of view of customers. The customer understands the intuitive scale and can be expressed without thinking and rational considerations clearly anoym his sense of satisfaction at the point of service. Ingenieuergesellschaft Dr. Huffmann GmbH specializes in innovative concepts and systems for visualization and detection of customer and Employee satisfaction.
Many medium-sized companies are corporations in the form of supplier assessments analyzed, evaluated, and retired in May. What are criteria that should be aware of medium-sized companies the? The IT-Mittelstand must control two levels. For one the language of management and on the other hand the operational everyday. The management decides. First, the IT-Mittelstand is perceived by the management.
The IT-Mittelstand speaks the language of management, he scores. Who provides IT services, must describe also conform them to the state-of-the-art. Therein lies the problem often. Corporations spend more money to keep employees up-to-date, as the middle class. The IT-Mittelstand must be ready for ITIL and SLA, as this activity allocation is linked.
ITIL is a language that determines how operational processes in the data center are built. The transfer in a contract, called service level agreements (SLA) is difficult, but needs to be done. Companies need to structure very extensive services. Often very abstract formulations are used here. It is difficult for outsiders understand. The IT-Mittelstand thinks smaller here and if he does not know ITIL, it comes to bloopers, which quickly disqualify him. For example, the help desk has developed in ITIL to the UserHelpdesk and then to the service desk. Companies thinking about service desk in related services. The IT-Mittelstand thinks often still in hotline. The difference with escalation management is even more serious. Here thinks of IT-Mittelstand in terms like Terrordialing or similar. For decision makers, it is easy to see where the service providers of the IT-Mittelstand. Because the service description in the form of SLAs on the manuscript. Based on the content, form and consistency of service level agreements make conclusions on the efficiency and the operational organization of a party. Here, the IT-Mittelstand must learn. ITIL Foundation V3 training helps. Here, there are many vendors that can be found quickly in the Internet. After an understanding is reached, the service provider can transfer that to his previous SLAs and thus the management of Score groups. It helps that management perceives mid-market IT on equal footing, thus also seriously takes them. And the IT-Mittelstand can establish itself so clearly in the upscale services segment. With the preparation and coordination of the contents of the SLA as the first impression already held services and costs. This first creative phase is ultimately also the relationship of the partners. IT-Mittelstand can build a constructive atmosphere with its SLA and sustainably influence the relationship of both sides and make clear in particular his contribution of value added. With a good SLA, both parties along the way are to determine which party has contributed to the macroeconomic performance proportion. This approach at the factual level creates an open space of negotiation and a stable foundation, both in technical and legal terms and therefore is a strong character.
Continum comparison survey 2008-2010: mainly customers demand providers more flexibility, shorter reaction times and more competent support services of Freiburg by their hosting service, February 17, 2010 – the comparative study of continum AG shows that the expected by business customers and perceived quality of their hosting service continue is drifted apart provider in the last two years. Only every tenth of the 200 companies surveyed noted that the overall impression of the providers performance has improved in the last two years. About half of the respondents disagreed with this ruling and perceives a performance degradation on the contrary during this period. The operators of the Web portals expect especially fixed contact person, short reaction times and high-quality support from their service provider. According to the results of the study only every seventh of them referred to the flexibility of its service provider as very good, and another 22 percent are satisfied. The number of malcontents has grown compared to 2008 from 28% to 36%. This surprising according to continum Board of Directors Rolf Mathis. His judgment, significantly better opportunities for a flexible deployment of the hosting performance available stand alone through the today’s virtualization technologies.
This are the service providers capable of minutes at a higher or lower demand on the customer side to adjust the resources. In addition to the desire for more flexibility, a fixed contact person is many customers at heart. This, missing over three quarters of the surveyed companies as an obstacle for their business find it. In addition, emphasize two thirds of customers on improving the ReaktionsZeiten of their service provider. 69 percent of respondents (2008: 64%) this is regarded as insufficient. Approximately half of the customers expected a flexible portfolio of services and more innovation from their suppliers.
Mathis suspects behind this development in customer satisfaction, that the service quality is sacrificed for a higher automation and standardization of technical efficiency. Quality of service results primarily from soft-facts and He emphasizes a customer-oriented organization”. In the business customer segment also necessarily fixed contact include his opinion, because they immediately have the required background and can thus initiate a targeted assistance. About continum: Continum AG operates one of the most advanced Internet data centers in Germany in Freiburg i. br., Germany. The core competence is the secure and highly available operation and the individual support of Internet systems and applications. Since 1996 the company use this expertise for commercial customers in Germany, the Switzerland and France operates successfully. of think factory group Pastorat Street 6, D-50354 Hurth Wilfried Heinrich Tel.: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71
Relaunch of the website as well as new customer and partner magazine core philosophy of the communication strategy is the technical information with high practicality Dortmund, July 23, 2009 the Dortmund-based COMCO AG its communications market has given a new profile. Also the home of several annual customer and partner magazine of NetNews includes in addition to the relaunch of the website”. In addition, the network and security specialist publishes also a newsletter. He has been revised in newly developed communications strategy, which focuses on professional content with high practice commercial value are, also conceptually and creatively. Background of the realignment are significantly grown since quite some time customer and partner relationships, requiring a differentiated approach. Only one of the strategic aspects that the target group-specific and most accurate communication focused on the information needs of constituents who wins is becoming increasingly important for business success,”explains COMCO Board Michael Emperor. Not less important is the assistance in the fluid always accompany the networking and security topics.
We embody our communication concept”the claim to give technical guidance about our products and services, customers, partners, and other market participants, Kaiser describes the objectives. For this reason, also the site of a conceptual revision was subjected. She is now content clearly arranged according to technical capabilities, offers extensive practical information the visitor to all products like services and also has numerous interactive features. The NetNews “magazine is aiming at, comfortable to provide customers and partners in direct communication with detailed information. This digital medium was designed so that the receiver without any scrolling can read the content of the text and click by button to the next page. Also, the contents on the practical benefits for the addressees are focused. The acceptance of a such a medium stands or falls as we know it, how user friendly it is and how well it can transport issues”, the COMCO Board established the conceptual orientation. About COMCO AG: The COMCO AG, headquartered in Dortmund is a market-leading software and systems integrator.
“The company is in the business areas of business security software” and network solution provider “divided. The Division business security software”is focused on the development of security solutions for the protection of enterprise-wide data networks against internal attacks. “With the business network solution provider” the COMCO AG covers the entire spectrum of network solutions. The services range from consulting during the planning phase to implementation to service and support of the entire IT system environment here. In addition, COMCO supports its customers with network and security audits, managed IT services and training. Renowned media companies, banks, insurance companies, the cross-industry customers include Utilities, large retailers and companies in the automotive sector, as well as country and federal authorities. Agency think tank Pastorat Street 6, D-50354 Hurth Wilfried Heinrich Tel.: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71
K T innovation offers now also seminars. The seminar series begins with a one-day event, which the consulting firm K-T innovation together with the consulting company inhalt.com offered on May 19, 2009 in Dortmund. Participants work with wife Dr. Angelika Kolb-Telieps, owner of K-T innovation, assumptions, as they imagine the aftermath of the crisis. This chances are recognized and participants plan changes for your company.
It shows how funding can be used skillfully. Klaus Marwede, CEO of inhalt.com, shows examples of how steadily increasing demands on the staff produce resistors in the willingness to learn and ability. He traces this on steadily rising innovation speed and then are offered in two very different topics solutions: E-business and TRIZ problem-solving. In times of crisis, risks must be yet stricter observed and limited. Liquidity is the first commandment.
On the subject of tax advisers are Thorsten Laakmann financial accounting standard are derived from an overview of instruments for liquidity planning and control, as they can be. Detailed information about the seminar, see k-t-innovation.de/index-Dateien/Startseite_Deutsch.htm and 145.html. The 2nd seminar of K-T innovation for entrepreneurs and executives is both an important lever in times of crisis, scheduled for late June on the topics of supply chain and process management. At the seminar in September, open innovation and patents are on the program. Pre-race information is available on. “Press contact: K-T innovation Dr. Angelika Kolb-Telieps Reichenberger str. 12 58511 Ludenscheid Tel. + 49 2351 980 583 / + 49 176 625 751 56 fax: + 49 1805 060 347 340 99 your ideas become opportunities” K-T’s motto is innovation. The consulting is your partner if you want to strategically plan product innovations, protect your know-how, with partners organise F & projects and perform or funding opportunities search. Inhalt.com a young consulting company, emerged from the KfW consultant Forum, and offers a strong network with focus on start-up advice, rehabilitation and energy consulting. K T innovation, Dr. Angelika Kolb-Telieps